Whano
WhatsApp order automation for Shopify.
Order confirmations, edits, shipping updates, and reviews — all on the merchant's own WhatsApp number. Egyptian Arabic and English.
Automations
Every order handled on WhatsApp.
From confirmation to review, the full post-purchase conversation runs automatically.
Order Confirmation
A WhatsApp conversation starts the moment an order arrives — items, total, and next step sent in the customer's language.
Order Edits
Customers add items, change quantities, or cancel before fulfillment. Whano updates the real Shopify order.
Shipping Updates
Tracking number and delivery window sent automatically when the order is fulfilled.
Review Collection
After delivery, Whano asks for a review and saves the response for the merchant.
Bilingual Support
Egyptian Arabic and English, detected per customer. Written for real conversations, not translated templates.
Human Handoff
When a conversation needs judgment, automation pauses and hands it back to you.
Why Whano
Built around the merchant, not around us.
Your number. Your store. Your control.
Your own number
Connects to the WhatsApp number you already use. Customers message the same number they always have.
Shopify is the source of truth
Items, totals, and shipping details come from your store. Whano never invents an answer.
Arabic first
Written for Egyptian customers in Egyptian Arabic — plus English, detected per customer.
You stay in control
When a conversation needs a human, automation pauses and hands it back to you.